Quality Account 2022-2023

Contents

• Foreword and Statement on Quality from the Board
• Introducing the East of England Ambulance Service NHS Trust (EEAST) Quality Account
• What is a quality account and what does it mean to EEAST and the public we serve?
• Our current quality position
• Care Quality Commission (CQC)
• Department of Health quality indicators
• NHS number and General Medical Practice Code validity
• Clinical coding error rate
• Data quality
• Data Security Protection Toolkit
• Statement of accountability: Chief Executive Officer, Tom Abell

• How have we prioritised our quality improvement initiatives
• Priority One - Patient safety
• Priority Two - Clinical effectiveness
• Priority Three - Patient experience

• Progress on the quality account priorities 2022/2023

• Performance of the Trust against mandated quality metrics

• Achievements against local priorities for 2022/23

• Clinical audit

• Participation in research

• Patient safety incidents

• Serious incidents

• What went wrong and what we did

• Duty of Candour

• National patient safety alerts

• Patient experience and feedback

• You said, we did

• Patient and public involvement (PPI)

• Raising concerns and Freedom to Speak Up

• Working with our local communities

• Commissioning for Quality and Innovation (CQuIN)

• Quality successes throughout the year

• Quality Governance Committee Assurance

• Statements from stakeholders

• Glossary

Welcome to the East of England Ambulance Service NHS Trust Quality Account for 2022/23 . This document has been approved by the Trust Board and is an accurate account of the level of quality of service provided to patients. In developing this Quality Account, we have set out a summary of achievements for 2022/23 and goals for 2023/24 as mandated within the regulatory guidance.

Improving quality is an overarching priority of the Trust and this report lays out plans for developing future services to improve the quality and safety of patient care and patient outcomes.

In order to help do this, the Quality Account is based on data from a range of sources.

Further information about us and our achievements can be found in our Annual Report.

Assurance for quality and safety is given to the Trust Board by the Quality Governance Committee which is in turn informed by our Compliance and Risk Group. Underpinning the Compliance and Risk Group are a number of groups which cover the multiple aspects of our service including; risk management, patient safety, medicines management, safeguarding, infection prevention and control, medical devices and patient experience.

Information on all groups and how other factors contribute to this such as Healthwatch, internal audit and regulatory inspections can be found on page 64.

All Integrated Care Boards (ICB) including Ipswich and East Suffolk ICB (the lead commissioner), HealthWatch groups and the regions health overview and scrutiny committees (HOSCs) have been asked to provide a commentary on the provision of our quality and care to include within this document and can be found from page 65.

This Quality Account is available on the Trust website or write to: East of England Ambulance Service NHS Trust Headquarters, Whiting Way, Melbourn, Cambridgeshire SG8 6EN Tel: 0845 601 3733

If you require this document in another format or language, please contact our Patient Advice Liaison Service (PALS) on 0800 028 3382 or by emailing feedback@eastamb.nhs.uk

Next page: Foreword and statement on quality from the Board