Department of Health Core Quality Indicators
All NHS organisations are required to report against a set of Core Quality Indicators (CQIs) relevant to their type of organisation. For ambulance trusts, both performance and clinical indicators are set as well as indicators relating to patient safety and experience.
Where information is publicly available, organisations are also required to demonstrate their performance against other ambulance services within the year.
| Ambulance Response Times (Categories 1-4) | AMBULANCE CLINICAL OUTCOMES: ACUTE ST-ELEVATION MYOCARDIAL INFARCTION (STEMI) AND STROKE Patients who undergo a pre-hospital assessment for STEMI (heart attack) or stroke, diagnosed at the earliest opportunity and given specifically tailored care. |
| C1 | Immediately life-threatening injuries and illnesses. |
| 15 minutes 90th centile response time | |
| C1T | Immediately life-threatening injuries and illnesses where the patient is transported to hospital. |
| 15 minutes 90th centile response time | The percentage of patients who when assessed face to face, were diagnosed as having a stroke during the reporting period. |
| C2 | Emergency. |
| 40 minutes 90th centile response time | |
| C3 | Urgent calls and in some instances where patients may be treated in situ (e.g., their own home) or referred to a different pathway of care. |
| 120 minutes 90th centile response time | |
| C4 | Less urgent. In some instances, patients may be given advice over the phone or referred to another service such as a GP or pharmacist. |
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